Diya Divine Silks Shipping Policy
At Diya Divine Silks, we are committed to ensuring that your shopping experience is seamless and enjoyable, from browsing our collections to receiving your order at your doorstep. Below is our comprehensive shipping policy:
1. Shipping Destinations
- Domestic Shipping: We ship across all regions within India.
- International Shipping: We deliver worldwide, ensuring that you can experience the elegance of Diya Divine Silks wherever you are.
2. Processing Time
- Order Processing: Orders are processed within 1-3 business days after payment confirmation.
- Custom or Made-to-Order Items: Please allow additional time for processing, typically 5-7 business days.
- Holidays and Peak Periods: Processing times may be slightly longer during national holidays or peak shopping seasons.
3. Shipping Time and Methods
- Standard Shipping (Domestic): 3-7 business days from dispatch.
- Express Shipping (Domestic): 1-3 business days from dispatch.
- International Shipping: 7-21 business days depending on the destination country and customs procedures.
- We partner with reliable courier services to ensure timely and safe delivery of your orders.
4. Shipping Charges
- Domestic Orders: Free shipping on orders above a specific value (e.g., ₹2,000). A nominal fee is charged for orders below this value.
- International Orders: Shipping fees vary based on destination and order weight. Exact shipping charges will be calculated at checkout.
5. Order Tracking
- Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor your order’s journey until it reaches you.
6. Customs and Import Duties
- International Customers: Import duties and taxes may be applied by your country’s customs. These charges are the buyer’s responsibility and are not included in the product or shipping cost. We advise checking with your local customs office for detailed information.
7. Delivery Issues
- If you experience any delays or issues with your shipment, please contact our customer service team at [contact email] for assistance. We are committed to resolving any shipping problems promptly.
8. Undeliverable Packages
- In cases where a package cannot be delivered due to an incorrect address provided by the customer or failure to collect the parcel, the customer may be responsible for any additional shipping fees incurred for re-delivery.
9. Returns and Exchanges
- For information on returns and exchanges, please refer to our Returns and Refund Policy.
We strive to ensure that your order arrives in perfect condition and on time. Thank you for choosing Diya Divine Silks; we look forward to serving you with the finest Indian textiles. For any questions or assistance, please reach out to us at diyadivinesilks@gmail.com.